Shipping policy

CBM Traders T/A Planet Pegs

  • We send all parcels at a flat rate of $8.00 (aud) within Australia, or $12.00 (aud) Express Post when the option has been selected at the checkout. We use Australia Post to send our pegs or by couriers, depending on your location.
  • All orders are generally processed within 1 business day (excluding weekends). Once Shipped please allow up to 7 business days for your order to arrive, depending on your location, unless you have purchased via Express Post which is within 1 to 3 business days for delivery. Please make sure your shipping address is up to date and correct as we cannot take responsibility for orders sent to incorrect addresses.
  • Check you email for the tracking number which will be sent when your order is shipped (note please also check your junk folder just in case it was sent there).
  • Planet Pegs will not be responsible for any parcel that cannot be delivered correctly. This includes incorrect, non-deliverable or incomplete addresses. We can not be held responsible for lost or delayed shipping, as this is out of our control.
  • International orders will be shipped with Australia Post with tracking at a flat rate of $15.00 (aud).
  • We ship our product in Eco Waste Mailer Satchels, this is just another way to help reduce plastic waste. The Eco Mailers are 100% home compostable and will easily breakdown in 3 – 6 months unlike other plastic mail satchels that can take 300 plus years to break down in land fill.