1. SHOPPING WITH US

We are CBM Traders trading as PLANET PEGS (Planet Pegs, “we”, “us” or “our”) and we are registered in Australia with our ABN 11 683 762 255. 

Our trading address is Planet Pegs, PO Box 225, Portarlington, Vic 3223 Australia.   You can purchase our products in the following way:  online via the website. 

2. CONTRACT BETWEEN YOU AND PLANET PEGS

When you place an order for a product on the website you are buying it for the price shown on the website, subject to these Terms. 

Our online order process allows you to double check your purchase before submitting your order to us.  Please take the time to read and check your order at each page of the order process. 

When you place your order on the website, we will take payment.   We will check Product availability and contact you by email to confirm that your order has been accepted.   This email is our acceptance of your order and confirm the price of the products purchased. 

If the product is not available, we will send you and email explaining this and any payment made for the products will be refunded in full. 

Please be aware that once the following takes place, you have successfully placed an order; we have accepted it; and it has been received by our warehouse.  We are unable to amend the order or the details provided thereafter. 

You should print a copy of these Terms and Conditions or save them to your computer for future reference. 

Planet Pegs may cancel any contract between you and us and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time if it choses to.   If we cancel your order, any payment made for the product will be refunded in full. 

Each order that we accept will be a separate contract between you and us and each contract will be subject to these Terms. 

3. PRICE

Promotional codes may not be used in conjunction with any other offer, discount or promotion.   Only one promotional code can be used per order.    The price for each product is shown on the website and includes any relevant GST at the current rate. 

We always try to make sure that the prices on the website are accurate, but internet errors may occur.   If we discover an error in pricing of the products that you order, we will notify you via email using the contact details you supplied to us when placing your order.   We will then give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to reach you within 7 days of our email, we will treat the order as cancelled.  If you cancel, any payment made for the products will be refunded in full.   If you confirm, you must pay the difference before we despatch the product. 

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. 

Prices are quoted on the website in Australian Dollars.   We only sell our product in Australian Dollars. 

4. PAYMENT

You must provide full and accurate payment details (e.g., credit card, debit card) at the point of submitting your order. 

We will take payment from your credit card, debit card as soon as you place your order. 

We currently accept VISA and MASTERCARD only. 

To ensure that shopping online is secure, when paying by credit card, your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet.  Your credit card company may also carry out additional security checks to confirm it is you making the order.  In event your card is declined please contact your card issuer to authorise the transaction. 

5. PROMOTIONAL CODE TERMS

If you have received a promotional voucher from us, only one such promotional code can be redeemed per order. 

Promotional codes are issued from time to time at our discretion.  We reserve the right to cancel promotional voucher codes at any time without notice.   

Only one promotional code can be redeemed against any single order.   

Promotional codes do not have a cash redemption value and are not transferable.  Promotional codes may not be used in conjunction with any other offer, discount or promotion.   Only one promotional code can be used per order. 

6. PRODUCTS

All products are available while stocks last.  If we are unable to supply a product to you following our acceptance of your order, we will notify you as soon as we can.   If we cannot supply a product you will not be charged for it and we will refund your bank account with the amount of your upfront payment. 

The images of the products on the website are for illustrative purposes only.   Although we have made every effort to display the images accurately, we cannot guarantee that your computer or device display accurately reflects the product.  Your product may vary from those images. 

7. DELIVERY

We aim to deliver your product by the estimated delivery date set out in the acceptance email and in any event within 5 to 7 days from the date of the order, or in the case of pre-ordered products, 7 to 10 days from the date of the despatch confirmation email.   If we are unable to meet the estimated delivery date because of an event outside our reasonable control we will email you to revise estimated delivery date. 

Delivery will be completed when we deliver the products to the delivery address given in the order. 

The products will be your responsibility from the completion of the delivery. 

You own the products once we have received payment in full, including all applicable delivery charges.  You will be notified of the delivery charges when you place your order. 

Delivery outside of Australia may be subject to local import duties, custom duties or taxes which are your responsibility when they are applied. 

We will not be liable or responsible if you are in breach of any law in any such country. 

8. COPYRIGHT AND TRADEMARKS

We do not give you any right or interest in any copyright or intellectual property rights in any products. 

The copyright and other intellectual property rights on the website and any information, images or software accessed via the website are owned by or licensed to Plant Pegs and, unless otherwise specified, cannot be used, copied or altered without our express consent. 

Copyright extends to the design, look and feel of the website, all photographs on it and our marketing materials. 

Planet Pegs is our registered trademark, and our logos and domain names are trade names or trademarks of Planet Pegs and may not be used by anyone else without our express permission. 

We do not give any warranty or representation in respect of the trademarks or trade names of any of the products or brands feature don the website. 

We do not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.  Planet Pegs does not make any warranty or representation in respect of any other trademark and the trademarks of brands featured on Planet Pegs.com.   and belongs to their respective owners. 

9. PRIVACY AND DATA POLICY

Planet Pegs makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy. 

10. PLANET PEGS LIABILITIES

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.   Loss or damage is foreseeable if they are an obvious consequence of our breach or if they were contemplated by you and us at the time, we entered the contract. 

Planet Pegs will not be liable in any amount for failure to perform or delay in performance of any obligation under a contract if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, industrial action, fire, flood, war, pandemic, or act of God. 

Please read instructions, manuals and other user documentation that comes with your Products carefully.   Planet Pegs is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer’s guidelines.   We recommend that you use all products safely and in accordance with the manufacturer’s guidelines. 

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extend permitted by laws.  

11. PLANET PEGS RESPONSIBILITIES

Planet Pegs has tried to describe (including all pictures) the products as accurate as possible but it your responsibility to check the dimensions stated on the website or contact us for exact sizes. 

Planet Pegs shall ensure ordered products at their retail value whilst being delivered to you.  We will not cover any subsequent loss or destruction following delivery. 

Because of the nature of the internet, Planet Pegs provides and maintains the website on an “as is “and “as available” basis and makes no promise that use of the website will be uninterrupted or error free.   We are not responsible to you if we are unable to provide our internet services for any reason beyond our control. 

Our website contains links to other websites which are not under our control or maintained by us.  These links are provided for your convenience only and we are not responsible for the content of those sites. 

You will be responsible for any breach of these terms by you and if you use the website in breach of those terms you will be liable to and will reimburse Planet Pegs for any loss or damage caused as a result. 

12. GENERAL

Planet Pegs may revise these Terms from time to time.  Any changes to our terms will be noted on the website.  You must check these terms whenever you place an order with us. 

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights and our obligations under these terms. 

13. COMPLAINTS

We are committed to addressing complaints quickly and effectively.  If a problem does occur, we will address the complaint within seven days of receiving your email.   Complaints must be received in writing by our office within 30 days from the date the product was purchased.  Complaints made through any other channel will not be accepted.   Failure to lodge a complaint within this time period may result in any following claim for refund (where available) being reduced or denied. 

14. SEVERABILITY

If any term or condition contained in these terms and conditions is unenforceable or void by operation of law or as being against public policy or for any other reason than such term or conditions shall be deemed to be severed from this contract or amended accordingly only to such extend necessary to allow all remaining terms and conditions to survive and continue as binding. 

15. PRIVACY POLICY 

Our Privacy Policy governs the collection, use and disclosure of your personal information by us.   The Privacy Policy forms as part of these Terms & Conditions. 

16. NO ASSIGNMENT 

You must not assign, transfer or novate these Terms & Conditions or any rights or obligations under these Terms & Conditions without the prior written consent of Planet Pegs. 

17. NO WAIVER

You may not rely on our words or conduct as a waiver of any rights unless that waiver is in writing and signed by Planet Pegs. 

18. APPLICABLE LAW

The law as of Victoria, Australia governs these Conditions to the fullest extend allowable.  Any disputes must be initiated in the courts of Victoria, Australia. 

19. CONTACTING US

If you would like help when ordering, information about the product, a request for a product or if you would like to provide us with feedback on our service, please email us at planetpegs@outlook.com.  You can also contact us by post at Planet Pegs PO BOX 225 Portarlington Vic 3223, Australia.